|
|
|
 |
|
 | |
Our
Leadership
Our executive team has over fifty years of
collective experience in both the outsourced and
corporate environments. With the vast knowledge
and experience delivering high quality turnkey
solutions across the telecommunications,
financial and healthcare verticals, Simpro’s
executive management is able to deliver “Best
in Class” solutions and processes to your
customers.
Andy Jasuja
Chief
Executive Officer
- As CEO of Simpro Solutions
Inc., Andy is responsible for the overall
strategy and direction of the company as it
relates to the company's leadership in BPO
and contact center markets. His extensive
experience in telecommunications, and
financial services enables the company to
deliver world-class front and back office
solutions to tier-1 companies
- Prior to founding both Simpro and the
Sigma Group of Companies, Andy was involved
in creating leading-edge software solutions
for the Banking and Telecom industries in
various technical and management roles. Andy
began his career in Information Technology
in 1975 at Tata Consultancy Services,
Bombay, India. He holds a Bachelor's degree
in Electronics Engineering from The
Institute of Technology, Varanasi, India and
a Masters degree in Systems Design
Engineering from University of Waterloo,
Waterloo, Canada. Prior to establishing
Sigma, Andy held a series of senior roles in
some of the largest companies in the
telecommunications and banking industries.
He was a consultant at Unitel Communications
(now part of Allstream) where he was
responsible for launching the long distance
and calling card services. Earlier, he was
Managing Partner of electronic banking at
Royal Trust Corporation (now part of Royal
Bank of Canada), where he had the total
responsibility for the company's electronic
banking operations and systems development.
- Andy began his career in information
technology in 1975 at Tata Consultancy
Services in India. Andy holds a Master of
Applied Science degree in Systems Design
Engineering from University of Waterloo.
Tony Nadra
President
- Mr. Nadra guides the executive team with
over 20 years in call center management,
strategic planning and implementation. Prior
to joining Simpro, Mr. Nadra led American
Express (Canada) Call Center activities as
Vice President of Customer Service & Call
Centre Operations Canada. In addition to
implementing Sales & Retention
(Up-Sell/Cross-Sell) strategies to Customer
Service across the major International
Markets, he was a key player on the
International Operations Call Centre
Committee responsible for Call Centre
re-engineering.
- His experience extends across multiple
market segments in both sales and service in
the corporate and service bureau
environment. He was also head of MARUSA
which was ranked as the largest
international outsourcer in 1994/1995,
overseeing all of their Canadian insurance
and financial services acquisitions and
service on behalf of The Bay, Eaton and
Sears Canada.
- Tony has been an integral team member
for LEXI International, Option Direct,
Market U.S.A, and American Express Canada.
Tony has in addition served as an advisor on
many Call Centre forums and councils
including the Call Centre Strategy Forum and
Centennial College’s call centre curriculum.
He also served on the Board of Directors of
the Canadian Marketing Association (CMA)
representing the Call Centre Council. Tony
holds a B.S in Aerospace Engineering from
the University of Southern California.
Lou Forget
Vice-President, Global
Operations
- Lou brings more than 20 years of
international contact center experience at a
senior level. Prior to joining Simpro, Lou
held senior management positions at Adler
International as Sales and Marketing
Director this involved overseeing contact
center operations in Canada, Germany,
England and other European destinations. He
also held a senior management position at MARUSA Marketing (Market USA/Teleperformance)
overseeing all of the insurance services
outbound telemarketing activities and
customer service on behalf of JC Penney
Life Insurance and Sears Canada.
Matt Sherman
Vice-President, Sales & Marketing
- Matt has more than 20 years experience
in various Sales and Marketing management
roles in the Telecommunications Industry and
Software Industry – AT&T, Sprint, GTE
Codetel (Dominican Republic) and Telstra
(Australia). He also has 7 + years Sales
experience in the Call Center Outsourcing
Industry – TeleTech (APAC & Americas), SYKES
and Sento.
- Matt has a BA in Economics from the
University of Missouri and a MBA in both
Finance and Marketing from the Helzberg
Graduate School of Management- Rockhurst
University.
- Matt is responsible for the acquisition
of new clients, strategic business
development, corporate growth and
profitability.
Paras Dharamshi
Vice-President, Client
Services
- Paras Dharamshi oversees Simpro’s
delivery and account management
organizations. Prior to joining Simpro Paras
was the General Manager for Matrixx Networks
Inc. where he was responsible for strategic
development, overall corporate growth and
profitability. Paras’ experience in
strategic growth commenced at Sigma Systems
where he held a variety of progressive
management roles within the professional
services organization.
- Paras holds an Honours degree in Mathematics
from the University of Waterloo with a
specialization in Business Administration.
|
|
|
|
