Quality lies at the heart of your success and
hence ours. Simpro’s foundation is based on
quality first as it is the only sustainable
business model with your customers. We offer
full service Business Process Outsourcing (BPO)
solutions in multiple languages across multiple
verticals in worldwide strategic locations.
Our BPO services offer a cost effective and
managed way for you to extend your business
capabilities without the risk of heavy
investment and infrastructure. Relying on our
years of experience we work with your business
needs to develop the right BPO solution for you.
Using our Opti-Shore model that utilizes
onshore, offshore, or a hybrid, we ensure that
the solution chosen is the best for your
consumers and your business.
Recognizing the importance of your brand, our
strong focus on process and training ensures we
deliver our BPO services at quality levels that
meet your highest internal standards. Our
detailed reporting, monitoring and continuous
assessments ensure we consistently deliver top
quality services to your consumers. Simpro has
managed a myriad of successful processes that
have provided our customers with the ability to
deliver increased profitability without
investment in additional resources, training or
capital including:
Customer Care
Outbound Telemarketing Campaigns (B2B
and B2C)
Cross Sell/Up-Sell Campaigns
Level 1 & Level 2 Help Desk/Technical Support
Application Processing
Credits & Collections
Interactive Voice Response Services
Monthly Billing and Back Office Processing
Marketing/Promotional Support
Tier-3 Network/Telco Support
Appointment Setting
Our
Vision
"To provide a future where borders
disappear, and Simpro’s global information
infrastructures are used to enable and grow
new business opportunities"
Our
Mission
"Through passion and
innovation, provide
the best customer experience"
Our
Values
We approach our business using the following
set of shared values:
