With a diverse and experienced leadership
team and partnerships with industry leaders,
Simpro can show you how to use your existing
brand to develop and nurture new and existing
relationships and drive revenues that you didn't
think possible.
Simpro's multi-tiered BPO quality and Opti-Shore
methodologies for both business-to-consumer
(B2C) and business-to-business (B2B) programs
enables us to align our solutions as closely as
possible with your goals and deliverables. Simpro will work with you to develop a strategy
to not only simplify your process and reduce
costs but ultimately drive profitability across
multiple channels.
Call Center Solutions
Your brand is one of your biggest assets, one
that your customers have grown to trust and are
extremely loyal towards.
Simpro's solutions in the area of inbound customer care and
outbound telemarketing sales span across multiple verticals including financial
services, insurance, retail, technology and telecommunications:
Customer Care
Outbound Telemarketing Campaigns (B2B
and B2C)
Cross Sell/Up-Sell Campaigns
Level 1 & Level 2 Help Desk/Technical Support
Application Processing
Credits & Collections
Interactive Voice Response Services
Monthly Billing and Back Office Processing
Marketing/Promotional Support
Tier-3 Network/Telco Support
Appointment Setting
Each of our solutions showcase our ability to add value to your primary
business objectives through quality customer interactions and transactions and by:
Leveraging a Worldwide sophisticated network of contact centers in four continents, including offshore and nearshore
locations in Canada, India, South America, Central America and Europe.
Providing a flexible and scalable operating environment that can
accommodate dynamic shifts in volume, workload and staffing requirements
Improving brand image through consistent and accurate handling of
customer contacts
Accurate, up-to-date information and timely customer conflict resolution
Analyzing and converting customer care information into market
opportunities
Integrating operations and CRM platforms, enabling work inter-flow
between outsourced customer contact centers, other third party vendors and
internal centers
Supporting multiple media channels including telephone, web, e-mail,
fax, e-chat and traditional mail.
Back Office Solutions
Simpro offers a variety of outsourced customer interaction solutions covering
each stage of the customer lifecycle including simplifying the following back
office transactions:
